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Which of the following is not a component of recognized OPEB cost?
Post-Incident Surveys
Questionnaires that are distributed following an event or incident to gather feedback, assess response effectiveness, and identify areas for improvement.
Customer's Relationship
Refers to the approaches and techniques a company uses to maintain and enhance interactions with its customers, aiming to foster loyalty and satisfaction.
Customer Loyalty
The likelihood of customers to continue purchasing from a specific brand or company due to positive experiences or satisfaction.
Repeat Buying
The act of customers purchasing a product or service from the same company on multiple occasions over time.
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