Schemas Can Lead to Memory Errors Through the Confirmation Bias

question 133

Multiple Choice

Schemas can lead to memory errors through the confirmation bias and stereotyping because we

• A)fail to consider how an individual differs in important ways from a group stereotype.
• B)consciously distort information so it will be consistent with our prior beliefs.
• C)only consider the most distinctive information about the person instead of all of the relevant information.
• D)prefer to hold erroneous or distorted beliefs rather than truly seeing reality as it is.

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Definitions:

On-Premise CRM

Customer Relationship Management software that is installed and runs on the premises of the organization using it, rather than being hosted on cloud servers.

Traditional CRM

Traditional Customer Relationship Management (CRM) refers to the practices, strategies, and technologies used by organizations to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships.

CRM Process

involves the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships.

High-Value Repeat Customers

Customers who repeatedly purchase goods or services and generate significant revenue for a business over time, demonstrating brand loyalty and high customer lifetime value.