Alfia,a Team Leader in Charge of Customer Relationship Management,is Planning

question 77

Multiple Choice

Alfia,a team leader in charge of customer relationship management,is planning strategies for improving the profitability of her firm's least profitable but loyal customers.She is also examining methods for "firing" customers in this group who cannot be made profitable.To which of the following customer relationship groups do these customers belong?

• A) butterflies
• B) true friends
• C) strangers
• D) barnacles
• E) short-term customers

Comprehend the concept of human capital and its significance in personal and professional growth.

Recognize the role and impact of social capital within entrepreneurial and business contexts.

Appreciate the importance of diversity and inclusion within teams for creativity and problem-solving.

Understand the concept of groupthink and its implications on team decision-making.

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Definitions:

IRDS

Infant Respiratory Distress Syndrome; a condition in newborns causing respiratory failure due to insufficient surfactant in the lungs.

Inherited Disease

A disorder or condition that is passed genetically from parent to child, which may be evident at birth or develop later in life.

Progressive Disability

A condition where an individual experiences an increase in the limitations on their physical or mental abilities over time.

Early Death

Death occurring before the average age of natural mortality in a given population.