Which of the Following Is NOT an Observation Method to Gather

question 32

Multiple Choice

Which of the following is NOT an observation method to gather market research?

• A) observe vehicle and pedestrian traffic
• B) monitor competitors' advertising from local media
• C) evaluate how many and what kind of customers they currently have
• D) call banking customers to obtain feedback on service
• E) visit and socialize with competitors

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

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Definitions:

Team Cohesiveness

The extent to which team members are attracted to the team and motivated to remain part of it, resulting in higher productivity and morale.

Membership Homogeneity

The degree to which members of a group or team share similar characteristics or backgrounds, which can affect group dynamics and performance.

Team Goals

Objectives set by a group of individuals working together, which are intended to guide and motivate the team towards common achievements.

Task Activities

The specific actions or work carried out by individuals or groups to achieve a particular goal or task.