According to Map 16

question 36

Multiple Choice

According to Map 16.3: The Reconstruction of the South,which former Confederate state was first to be readmitted to the Union?

• A) Florida
• B) Georgia
• C) Virginia
• D) Tennessee

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Definitions:

Bad-news Messages

Communications tasked with delivering unfavorable information with sensitivity and consideration towards the recipient's perspective.

Denial Messages

Refers to communications that inform recipients about what cannot be done or why a request is rejected, often aiming to maintain a positive relationship.

Proper Tone

The use of language and style in communication that is appropriate for the audience and purpose, reflecting respect and professionalism.

Cash Refunds

A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.