________ Means That Services Cannot Be Separated from Their Providers,whether

question 55

Multiple Choice

________ means that services cannot be separated from their providers,whether the providers are people or machines.

• A)Service intangibility
• B)Service inseparability
• C)Service variability
• D)Service perishability
• E)Service heterogeneity

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Definitions:

Synergy

The combined effect of two or more individuals, entities, or factors that is greater than the sum of their separate effects.

Indemnity

A contractual obligation of one party to compensate the loss incurred by the other party due to the acts of the indemnitor or other specified causes.

Reciprocity

Refers to a mutual exchange of privileges or benefits between two parties, where each party offers something in return for what is received, often seen in trade agreements.

Vertical Integration

A strategy where a company expands its operations by taking control of one or more stages in the production or distribution of a product.