____________ Means That the Service Firm Must Orient and Motivate

question 60

Multiple Choice

____________ means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.

• A) personal marketing
• B) Internal marketing
• C) product quality
• D) product line
• E) social marketing

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Definitions:

SA Node

The sinoatrial node, often described as the heart's natural pacemaker, initiating the electrical impulses that set the pace for cardiac rhythm.

Voltage-gated

Refers to ion channels that open or close in response to changes in electrical potential across a cell's membrane.

Intercalated Discs

Specialized connections between heart muscle cells (cardiomyocytes) that facilitate coordinated contraction.

Cardiac Muscle Cells

Specialized muscle cells found in the heart that are responsible for generating the rhythmic contractions that pump blood through the body.