To Reduce Uncertainty,buyers Look for "_______" of Service Quality

question 50

Multiple Choice

To reduce uncertainty,buyers look for "_______" of service quality.They draw conclusions about quality from the place,people,price,equipment,and communications that they can see.

• A) features
• B) proof
• C) specifics
• D) signals
• E) standards

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Definitions:

Information-Sharing

The exchange or provision of data, knowledge, or insights among individuals, organizations, or systems.

Brainstorming

A creative group activity used to generate a large number of ideas or solutions to a problem without immediate evaluation.

Piggybacking

Utilizing or leveraging the work, success, or momentum of another for one's own benefit, often without authorization.

Sequencing

The process of arranging activities, tasks, or events in a specific order or sequence.