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How might measuring service quality be more difficult than measuring product quality?
Water Spills
Accidental releases of water onto surfaces, potentially causing damage or requiring clean-up.
Personality
The combination of characteristics or qualities that form an individual's distinctive character, influencing patterns of thought, emotion, and behavior.
Freud
Refers to Sigmund Freud, an Austrian neurologist and the founder of psychoanalysis, a method for treating psychopathology through dialogue between a patient and a psychoanalyst.
Libido
A term used in psychoanalytic theory to denote the sexual or life drive, often manifested as sexual energy.
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