Examlex
Which of the following are matched correctly? (Select all that apply.)
Touch Points
Points of interaction or communication between a service provider and customers that can influence customer perception and experience.
Omni Channel
A multichannel approach to sales and marketing that provides a seamless customer experience, whether the customer is shopping online from a mobile device, a laptop, or in a brick-and-mortar store.
Seamless Integration
The smooth and uninterrupted incorporation of systems, applications, or processes so they operate as a unified whole.
User
An individual who utilizes or operates a product, service, or system, especially in digital or computer-based environments.
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