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Which of the Following Are Matched Correctly? (Select All That

question 29

Multiple Choice

Which of the following are matched correctly? (Select all that apply.)


Definitions:

Touch Points

Points of interaction or communication between a service provider and customers that can influence customer perception and experience.

Omni Channel

A multichannel approach to sales and marketing that provides a seamless customer experience, whether the customer is shopping online from a mobile device, a laptop, or in a brick-and-mortar store.

Seamless Integration

The smooth and uninterrupted incorporation of systems, applications, or processes so they operate as a unified whole.

User

An individual who utilizes or operates a product, service, or system, especially in digital or computer-based environments.

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