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In a "natural experiment" in the real world, some technicians who were laid off by their company were given a chance to verbalize their hostility against their ex-bosses, while other technicians did not have this opportunity. Later, when given a chance to talk about their ex-bosses, workers who had voiced their hostility were ________ than workers who had not voiced their hostility.
Oral Communication
The process of verbally transmitting information and ideas from one individual or group to another.
Mixed Message
A mixed message results when words communicate one message as actions, body language or appearance communicate something else.
Body Language
Non-verbal communication through physical behaviors, such as gestures, facial expressions, and posture, which can convey emotions and intentions without words.
Nonverbal Communication
The transmission of messages or signals through a non-linguistic means, such as facial expressions, gestures, posture, and tone of voice.
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