Write a Conclusion and Recommendation Based on the Following Findings

question 23

Essay

Write a conclusion and recommendation based on the following findings. Over 75% of customers surveyed stated that the sales representatives lacked specific knowledge about the company's products. Over 50% of the customers surveyed stated that sales representatives demonstrated inappropriate interpersonal communication skills.

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Definitions:

Specific Events

Particular occurrences or happenings that are distinct and identifiable.

Centerline

In statistical quality control, a line on a control chart that represents the average or mean value of the data being monitored.

Control Chart

A tool used in quality control to monitor a process and determine if it is in a state of statistical control by plotting data points over time.

Mean

The sum of a collection of numbers divided by the count of numbers in the collection, also known as the average.