When Refusing a Claim in Which the Customer's Actions Are

question 31

True/False

When refusing a claim in which the customer's actions are responsible for the problem,you should use personalized language.

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Definitions:

No Deviation

A principle in strategies or plans that emphasizes adherence to set plans without alterations.

Actual Performance

Refers to the real, observed outcomes or results achieved by an individual, team, or organization, as opposed to projected or expected performance.

Equal To Standard

Equal to standard implies that a process, product, or performance measures up to established benchmarks or criteria of quality and efficiency.

Planning

The process of setting objectives and determining how to accomplish them.