If You Want to Offer a Compromise Rather Than Rejecting

question 23

Multiple Choice

If you want to offer a compromise rather than rejecting a customer's claim outright,you should

• A)place the compromise just before the closing or make it a part of the closing.
• B)position the counteroffer in the first paragraph.
• C)buffer the compromise within the middle paragraph.
• D)mention the compromise before giving the bad news.
• E)use a complex or compound sentence.

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Definitions:

Western Cultures

Refers to societies typically found in Western Europe and North America, characterized by certain norms, values, and traditions.

Situational Attribution

The act of ascribing an individual's actions to outside or situational causes.

Dispositional Attribution

The tendency to attribute someone's behavior to their personality or inherent traits rather than to situational factors.

Cognitive Dissonance

A psychological discomfort experienced when holding contradictory beliefs or values, often leading to a change in belief or behavior to reduce discomfort.