You Should Use the Direct Approach for a Bad-News Message

question 82

Multiple Choice

You should use the direct approach for a bad-news message if

• A)the reader is not likely to have an emotional response.
• B)the reader sent you a persuasive letter,not a routine letter.
• C)the reader is not expecting a negative response.
• D)the negative news involves a significant matter.
• E)you do not have a close relationship with the reader.

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Definitions:

Emotional Intelligence

The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Cross-Cultural

Relating to or comparing two or more cultures, aiming to understand their differences and similarities to enhance interactions and reduce conflicts.

Social Empathy

The ability to understand and share the feelings or attitudes of others within a social context.

Emotional Intelligence

The ability to recognize, understand, manage, and use one’s own emotions and those of others in positive ways.