When You Use the Direct Plan for a Bad-News Message

question 43

Multiple Choice

When you use the direct plan for a bad-news message, you should

• A) save any mention of the justification for the closing paragraph.
• B) include a sincere apology in the first paragraph.
• C) emphasize the reasons before presenting the negative news.
• D) state the information in language as positively as possible.
• E) avoid a friendly closing so you won't seem insincere.

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Definitions:

Sensory Functions

The abilities of the sensory systems to receive and process stimuli from the environment.

Axon

The part of a neuron that transmits impulses to glands, muscles, or other neurons.

Neuron's Nucleus

The central part of a neuron where genetic material is stored and processed.

Axon

A long, slender projection of a nerve cell, or neuron, that typically conducts electrical impulses away from the neuron's cell body.