If You Want to Offer a Compromise Rather Than Rejecting

question 23

Multiple Choice

If you want to offer a compromise rather than rejecting a customer's claim outright,you should

• A)place the compromise just before the closing or make it a part of the closing.
• B)position the counteroffer in the first paragraph.
• C)buffer the compromise within the middle paragraph.
• D)mention the compromise before giving the bad news.
• E)use a complex or compound sentence.

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Definitions:

Decision-Making Process

A systematic approach used in determining the best choice from among various alternatives.

Course of Action

A chosen path or strategy intended to accomplish a specific goal.

Decision Making

The process of selecting a course of action from multiple alternatives to achieve a desired outcome.

Preferred Course

Typically refers to a course or subject that an individual chooses to study, based on interest, goals, or requirements for a career or academic path.