Which of the Following Messages Is Not Considered Neutral

question 67

Multiple Choice

Which of the following messages is not considered neutral?

• A) a consumer complaining about a minor product defect
• B) a manager notifying employees of a small policy change
• C) top management announcing a decision to close a factory
• D) a customer applying for a store credit card
• E) a government agency responding to a request for a brochure

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Definitions:

Stage of Exhaustion

Refers to the final phase of the General Adaptation Syndrome where the body is no longer able to resist stressors effectively, leading to depletion of energy and possible health issues.

Alarm Stage

The initial reaction of the body's stress response, marked by heightened awareness and mobilization of resources to confront a perceived threat.

ABC Approach

A behavioral management strategy focusing on Antecedent, Behavior, and Consequence to understand and modify behavior.

Albert Ellis

An American psychologist who developed Rational Emotive Behavior Therapy (REBT), a form of cognitive behavioral therapy.