When Is It Appropriate to Use Instant Messaging in the Workplace

question 15

Essay

When is it appropriate to use instant messaging in the workplace?

---

Definitions:

Product Creation Process

Involves the steps and stages from conceiving a new product idea to the final launch and post-launch assessment in the market.

Reliability Service Dimension

An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.

Customer Service

The help and counsel given by an enterprise to customers who acquire or employ its goods or services.

Service Dimension

Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.