Which of the Following Is Not an Example of Good

question 84

Multiple Choice

Which of the following is not an example of good telephone technique?

• A) Answer all calls by the second or third ring.
• B) If a caller asks a question you can't answer, end the call politely.
• C) Give the caller your full attention.
• D) Ask before you put someone on hold, allowing time for a response.
• E) Use the other person's name to personalize the conversation.

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Definitions:

Esteem Needs

In Maslow's hierarchy of needs, esteem needs are the fourth level, involving the human desire for respect, self-esteem, and recognition from others.

Maslow

An American psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.

Self-esteem

The subjective evaluation or perception of one's own worth, encompassing beliefs and emotions such as pride and shame.

Self-actualization

A concept in psychology representing the realization or fulfillment of one's talents and potentialities, especially considered as a drive or need present in everyone.