Examlex
An ethical message is one that is factually correct,even if it leaves out important information.
Effective Listening
The skill of fully focusing on and understanding the speaker's message, involving both hearing and interpreting the information.
Empathetic Listening
The skill of understanding and sharing the feelings of another person by fully concentrating on their words and emotional expressions.
Clarifying
The process of making a statement or situation less confused and more comprehensible.
70/30 Principle
A guideline suggesting that effective communication should involve roughly 70% listening and 30% talking.
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