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A Computer-Support Specialist Who Sends an Email to Other Computer-Support

question 35

Multiple Choice

A computer-support specialist who sends an email to other computer-support specialists in the same company about the need for training on the latest software is engaging in ____ communication.


Definitions:

Attentive

Showing careful attention to the needs or concerns of others; keenly observant.

Evaluate Training

The process of assessing the effectiveness and impact of training programs on participants' skills and knowledge.

Criteria

Criteria are standards or principles by which something is judged or decided.

Behaviour Modelling

A training method that involves showing trainees the correct way to perform a task or behavior through demonstration.

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