As a Department Head, You Cannot Assume That Your Downward

question 40

Multiple Choice

As a department head, you cannot assume that your downward communication is

• A) being received and understood by other department heads.
• B) offering employees the opportunity to air grievances.
• C) received and understood by people who report to you.
• D) sharing complete information with your peers.
• E) an informal network trusted by employees.

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Definitions:

Mutual Goals

Objectives shared by two or more parties, often aimed at achieving a common outcome or benefit through collaboration.

Core Principles

Fundamental values or beliefs that serve as the foundation for an organization's culture, decisions, and actions.

FAB Formula

A selling technique focusing on the Features, Advantages, and Benefits of a product or service to persuade potential buyers.

Glue

A substance used for sticking objects together; metaphorically, it can refer to anything that binds or unites components, ideas, or people.