Discuss the Factors Which Have Led to a Growing Divergence

question 46

Essay

Discuss the factors which have led to a growing divergence of Canadian and American union membership rates since 1965,despite roughly similar economic experiences in the two countries,and indicate whether or not you expect the pattern of growing divergence to continue.

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Definitions:

Customers Happy

The state of satisfaction or positive emotional experience resulting from the fulfillment of customer needs and expectations.

Technical Experts

Individuals who possess a deep, specialized knowledge in a particular field or technology, often consulted for their expertise.

Internal Customer

The person who depends on the other people in the company to provide the services and products for the external customer.

Mediator

A neutral third party who assists in resolving disputes by facilitating communication between conflicting parties with the goal of reaching an agreement.