The __________ of a Measure Is the Ability of the Test

question 3

Multiple Choice

The __________ of a measure is the ability of the test at a predetermined cut score to determine accurately the absence of the disorder.

• A)correlation
• B)reliability
• C)sensitivity
• D)specificity

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Definitions:

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.

Online Banking Services

Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.

Service Quality Goals

Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.

Service Recovery

Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.