Examlex
What are some of the limitations of online surveys?
Tangibles
Physical items or properties that can be seen, touched, and quantified, as opposed to intangible assets like patents or trademarks.
Service Quality
The evaluation of how well a delivered service meets or exceeds customers' expectations and needs.
Performance Gap
The difference between the actual performance of an organization and its potential or desired performance.
Standards Gap
The difference between existing standards and the newly established benchmarks that need to be met, often leading to a period of adjustment for organizations.
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