During the __________ Phase of Separation,the Harsh Realities of Everyday

question 41

Multiple Choice

During the __________ phase of separation,the harsh realities of everyday living set in,the pressure of maintaining two separate households and meeting the daily emotional and physical needs of the children mount,and stress intensifies.

• A)preseparation
• B)early separation
• C)midseparation
• D)late separation

Recognize the importance of maintaining a positive relationship with the recipient despite delivering bad news.

Know the guidelines for making a clear statement of bad news when organizing a negative message using the indirect method.

Understand how to effectively close a negative message to build goodwill.

Discern when and how to offer alternative solutions or future possibilities when refusing requests or claims.

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Definitions:

End

The conclusion or final point of something, where it ceases to continue.

Recognition

The ability to match a piece of information or a stimulus to a stored image or fact.

Recall

The act of retrieving information or facts from one's memory without having the information present for reference, differing in context as a duplicated term but synonymous with retrieving learned information.

Priming

The process by which exposure to a stimulus influences a response to a subsequent stimulus, without conscious guidance or intention.