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A and B Have Been Dealing Together for 10 Years,during

question 37

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A and B have been dealing together for 10 years,during which time A buys steel ingots from B.Throughout the 10-year period,A has always ordered the highest quality steel from B and B has delivered it.Last week,A ordered 1000 ingots of steel from B,but when he filled out the purchase order,A forgot to specify the highest quality of steel,and when the purchase order was received,B's employee delivered steel ingots of a lesser quality to A.A refuses the shipment,and B,whose business is suffering in a bad economy,finds himself forced to sue A.In this situation


Definitions:

Personal Power

The influence or authority a person has over others, derived from their skills, qualities, or personal attributes, rather than their formal position.

Organizational Sources

The origins from which organizations draw their power, authority, resources, and information, crucial for their operation and success.

Expert Power

A form of power derived from possessing knowledge, skills, or expertise that others value, which can influence or control their behavior.

Referent Power

Influence based on identification with, admiration of, or respect for the power-holder.

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