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The twelve steps that define AA indicate that
Customer Relationships
The ongoing process of engaging with customers to foster loyalty, satisfaction, and mutual benefit through direct and indirect communication and service.
Business Models
Schematic representations of how a company creates, delivers, and captures value for itself and its customers.
Blackberry
Originally, a line of smartphones and services designed and marketed by Canadian company BlackBerry Limited.
Kodak
A technology company that historically dominated the photographic film industry but struggled to adapt to the digital photography revolution.
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