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The textbook indicates that validity is the second criterion used to determine the usefulness of a diagnostic system. This is because
Strategic Learning Process
A systematic approach to acquiring insights and knowledge that shapes strategic planning and decision-making in an organization.
Customer Satisfaction Rating
A measure used by businesses to quantify the degree to which a customer is satisfied with a product, service, or experience.
Surrogation
The tendency to behave like the company’s performance metrics are the strategic objectives.
Corporate Social Responsibility
A business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.
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