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Consider the following short case as you respond to the next question: Amanda is a partner in a CPA firm; she supervises a staff of ten professionals, some of whom are already licensed CPAs and some of whom are still working toward licensure. She is responsible for audits of independent bookstores in California, Nevada and Arizona. Amanda is concerned that the less experienced professionals she supervises are repeating the mistakes she and the more experienced professionals on her team made when they began auditing. She therefore wants to create a knowledge management system.Call recommended seven steps for developing a knowledge management system, one of which relates to defining business goals. Appropriate business goals for Amanda's situation include:
Personal Characteristics
Features or qualities that define an individual's identity, such as traits, behaviors, and attitudes.
Behavioural Approach
A method in psychology and management focusing on understanding and influencing human behavior through observation and empirical data.
Contingency Approach
A management theory stating that the best decisions are contingent on the situation and various variables involved.
External Cost
Costs incurred by third parties as a result of an economic transaction, which are not reflected in the transaction's market price, often necessitating government intervention.
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