Please Consider the Following Short Case as You Respond to the Next

question 38

Multiple Choice

Please consider the following short case as you respond to the next question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes. They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns. Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations. If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system. Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.Which of the following best pairs a fact from the case with an appropriate cause of ERP system failures?

• A)The company is a small local bakery; a bad match between ERP software and organizational processes.
• B)Sue and Sally are partners; poor leadership from top management
• C)Both A and B
• D)Neither A nor B

Understand the concept of workflow and its importance in improving organizational task flow.

Comprehend the origins and development of total quality management.

Identify the objectives and techniques of process re-engineering for reducing costs and increasing efficiency.

Understand the process of work process analysis and its importance in achieving specific business goals.

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Definitions:

Test Bias

The presence of certain elements within a test that systematically disadvantage a particular group of test-takers.

IQ Score

A measure of a person's intelligence as indicated by an intelligence test, relative to the age of the individual.

Test Bias

A characteristic of a test that produces different outcomes for different groups not directly related to the individual's abilities or knowledge.

Immigrant Children

Immigrant children refer to minors who have relocated to a new country with their families, facing unique challenges in adaptation, education, and cultural integration.