Reliable Reminder Services Is a Small Company That, for a Fee

question 38

Essay

Reliable Reminder Services is a small company that, for a fee, assists its clients in remembering important dates, purchasing and sending greeting cards and providing specialized shopping services for occasions like birthdays and anniversaries.The company's owners want to use an application service provider to develop and host a web page that will help them attract new clients.They completed the following steps to select an ASP:
Choose an ASP from the finalists.Conduct in-house interviews.Contact references provided by finalists.Develop request for proposals from ASPs.Evaluate submitted proposals.Negotiate a contract with the selected ASP.Select top five proposals.Select top three proposals.Send thank you letters to rejected ASPs.Send the original contract to the ASP; retain an electronic copy in the database.Put the steps in order and prepare a systems flowchart of the ASP selection process; assume that all steps occur in the same department.Ensure that your flowchart conforms to the principles discussed in the text.

Recognize different types of conflicts in the workplace and their impact on organizational dynamics.

Understand the use of space (proxemics) to improve communication in organizational settings.

Identify organizational design strategies to facilitate communication and lessen conflicts.

Understand the different types and consequences of conflicts in organizations.

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Definitions:

Systematic Desensitization

is a behavioral therapy technique used to reduce phobias and anxieties by gradually exposing the patient to the anxiety source or its context without the intention to cause any harm.

Cognitive-Behavioral Therapy

Cognitive-behavioral therapy is a form of psychological treatment that addresses maladaptive thinking patterns to improve emotional regulation and develop personal coping strategies.

Free Association

A psychoanalytic technique in which a patient says whatever comes to mind without censorship, used to uncover subconscious thoughts and feelings.

Psychoanalytic

A therapeutic approach and theory of personality development that emphasizes unconscious motives and conflicts, originally developed by Sigmund Freud.