Consider the Business Processes Described Below

question 25

Essay

Consider the business processes described below. For each one, indicate which level of the capability maturity model most clearly applies. Circle the phrase that led you to your choice.
A. Joe tried various ways to process purchase orders to see which one would work best.
B. Marie, an independent consultant, was trying to develop a better way for her client to monitor inventory. She interviewed several employees and looked at the company's historical records for guidance.
C. Mark led monthly discussion groups focused on how to improve various business processes throughout the company.
D. Mark prepared a list of common documents used in his job as an accounts receivable clerk; the list also indicated how many copies of each document were normally required. Mark kept the list in his desk.
E. The CEO of Marie's client explained to her that the new inventory monitoring system could cost no more than $500 per month to use.

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Definitions:

Representativeness Heuristic

A cognitive shortcut where an individual assesses the probability of an event based on how similar it is to the typical case.

Fundamental Attribution Error

The tendency to overemphasize personal traits and underemphasize situational factors when explaining others' behavior.

Situational Causes

Factors external to an individual that are viewed as causes for behavior.

Heuristics

Simplified strategies or shortcuts used to make decisions and solve problems more efficiently.