Consider the Business Processes Described Below

question 25

Essay

Consider the business processes described below. For each one, indicate which level of the capability maturity model most clearly applies. Circle the phrase that led you to your choice.
A. Joe tried various ways to process purchase orders to see which one would work best.
B. Marie, an independent consultant, was trying to develop a better way for her client to monitor inventory. She interviewed several employees and looked at the company's historical records for guidance.
C. Mark led monthly discussion groups focused on how to improve various business processes throughout the company.
D. Mark prepared a list of common documents used in his job as an accounts receivable clerk; the list also indicated how many copies of each document were normally required. Mark kept the list in his desk.
E. The CEO of Marie's client explained to her that the new inventory monitoring system could cost no more than $500 per month to use.

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Definitions:

Hierarchical Coordination

The arrangement and management of tasks and responsibilities across different levels of an organization to achieve effective operation.

Organizational Dissent

The expression of disagreement or oppositional viewpoints about organizational practices or policies by employees within the organization.

U.S. Department of Labor

Is a federal agency responsible for promoting the welfare of job seekers, wage earners, and retirees in the United States, enforcing labor standards.

Workforce

The collective group of individuals engaged in work within an organization, contributing to its goals and objectives.