John Kotter Built on Lewin's Three-Step Model to Create a More

question 33

Multiple Choice

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the "unfreezing" stage in Lewin's three-step model?

• A) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.
• B) Create a new vision to direct the change and strategies for achieving the vision.
• C) Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
• D) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
• E) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.

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Definitions:

Closure

The psychological process of seeking resolution or conclusion to an unfinished or traumatic event or experience.

Proximity

The physical or psychological closeness between people, objects, or ideas, often influencing relationships and interactions.

Moon Illusion

The optical illusion where the Moon appears larger when it is close to the horizon than when it is high in the sky.

Horizon

The line at which the earth's surface and the sky appear to meet, or the limit of one's knowledge, experience, or interest.