Researchers Now Recognize Three Major Types of Behavior That Constitute

question 17

Multiple Choice

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

• A) citizenship, counterproductivity, personality
• B) productivity, efficiency, absenteeism
• C) task performance, productivity, tenure
• D) leadership, knowledge, efficiency
• E) task performance, citizenship, counterproductivity

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Definitions:

Buyer To Close

A sales technique in which the salesperson encourages the buyer to make the final decision to complete the purchase.

Commitment To Buy

A customer's decision or promise to purchase a product or service, often before the actual transaction occurs.

Wisdom And Knowledge

The combination of acquired information, understanding, and insight used to make informed decisions.

Lost To Competitor

A situation where a business loses a potential or existing customer to a rival company, often prompting analysis to improve future competitiveness.