Gordon Is a New Divisional Manager at AskSocrates

question 48

Multiple Choice

Gordon is a new divisional manager at AskSocrates.com. In reorganizing his division, he must make some decisions regarding the span of control for management within his division.
-While observing the departments in his division, Gordon notices that some managers with wide spans of control seem to perform more effectively than other managers with similarly sized spans of control. Which of the following statements is most likely to be true regarding the high-performing managers?

• A) The employees within their departments tend to compete to reach productivity goals, which boosts performance.
• B) The employees within their departments are highly skilled and very knowledgeable about their jobs.
• C) These managers have external locus of control.
• D) These managers are paid higher salaries than the low-performing managers.
• E) The employees within their departments score high on agreeableness.

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Definitions:

Short-term Memory Capacity

The amount of information that can be held in the short-term memory for a brief period, typically regarded as lasting 20 to 30 seconds.

Chunking

A cognitive strategy for organizing information into meaningful groups or chunks to enhance memory and recall.

Parallel Search

A search for information in which several stores or slots of information are simultaneously examined to match to the target.

Primacy Effect

The tendency to remember items at the beginning of a list better than those in the middle or end.