Joe Sullivan and Mark Holland, Members of the Top Management

question 12

Multiple Choice

Joe Sullivan and Mark Holland, members of the top management at EuAir, an European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy can help them overcome and even profitably use this opportunity for hiking fares. Which of the following statements, if true, would denote the occurrence of groupshift in Joe's opinions during the meeting?

• A) Joe claimed that aviation fuel was their second largest expense and this was the time to contemplate obtaining a few futures contracts with suppliers.
• B) Joe convinced the top management team to decrease the capacity of the flights.
• C) Joe proposed that the company should invite price quotes from new suppliers to reduce their dependence on their current fuel suppliers.
• D) Joe determined that the best strategy would be to slash prices and minimize all fringes that are used for customer service.
• E) Joe recommended that the prices for business class fares be increased as they represent a less price sensitive group of customers.

Identify the impact of biological predispositions on learning processes.

Explain the procedure and implications of shaping and extinction in learning.

Understand the role of reinforcement schedules in maintaining behavior.

Apply knowledge of operant conditioning to real-world training and behavior modification.

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Definitions:

Falsifying Records

The act of altering, fabricating, or creating false information in documents with the intent to deceive or mislead.

Forgery

The act of fraudulently making or altering a document or object with the intent to deceive.

Counterfeiting

The act of making an imitation of something, typically money, with the intent to deceive or defraud by passing off the imitation as genuine.

Trademarks

Symbols, words, or phrases legally registered or established by use as representing a company or product, protecting brand identity.