CalTrack Services Has Been Facing Employee-Related Issues Like Decreased Productivity

question 107

Multiple Choice

CalTrack Services has been facing employee-related issues like decreased productivity, low morale, and poor organizational commitment in recent times. At a meeting to discuss strategies to address these issues of immediate concern, Joe McEnroe, the production manager, proposed that the roles of employees working on key projects be enhanced to increase autonomy. He felt that this would enhance productivity, motivation, and accountability. Taking a cue from McEnroe, Paul Wilbur suggested job rotation as a solution to the problem they were facing. Paul felt that a change of job roles would make the employees keener to learn and perform. He emphasized that job rotation would help management create a larger skill base to choose from, depending on the needs of specific projects.
-Which of the following, if true, would weaken the argument of adopting job rotation?

• A) The company has been conducting professional training programs to keep all employees up-to-date with the developments in the field.
• B) The company is now entering its busiest business season with multiple project deadlines.
• C) The research evidence favoring job rotation has rarely used samples from the service industry.
• D) AmWeb, one of the major rival firms, witnessed a substantial rise in profits following its cross-training program for employees.
• E) The employees of the company have similar skill sets which are suited to transfer of learning.

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Definitions:

Satisficing

A decision-making strategy that aims for a satisfactory or adequate result, rather than the optimal solution.

Tacit Knowledge

Knowledge gained through personal experience and context, often difficult to articulate or transfer to others, as opposed to explicit knowledge which can be readily documented.

Intuition

The ability to understand something immediately, without the need for conscious reasoning.

Decision Support Systems

Computer-based systems that support decision-making activities by analyzing large volumes of data to solve complex problems.