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Attribution theory suggests that when we observe an individual's behavior, we attempt to determine whether it was internally or externally caused. That determination, however, depends largely on three factors. Which of the following is one of these three factors?
In-Process Goods
Items that are currently in the production process but not yet completed.
External Failure Cost
Expenses incurred from products not meeting quality criteria post-delivery, encompassing returns, repairs, and warranty filings.
Quality Cost Report
A quality cost report is a financial analysis detailing the costs associated with preventing, detecting, and correcting defective work in a company.
Returns And Allowances
A reduction in sales revenue due to customers returning products or receiving allowances for defective or unsatisfactory goods.
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