A Situation in Which an Employee Expresses Organizationally Desired Emotions

question 80

Multiple Choice

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________.

• A) cognitive deviance
• B) emotional labor
• C) self-concordance
• D) emotional liability
• E) negative affect

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Definitions:

Garcia

Likely refers to John Garcia, a researcher known for his work in taste aversion and how organisms learn to avoid certain stimuli.

Flavor

A complex combination of the sensory experiences of taste, smell, and, sometimes, mouthfeel, which contribute to the perception of food or other substances.

Sauce Béarnaise

A classic French sauce made from clarified butter emulsified in egg yolks and flavored with herbs, usually served with steak.

Conditioned Response

A learned response to a previously neutral stimulus after it has been repeatedly paired with an unconditioned stimulus.