Erin Corbett Works at a Software Company, in Charge of the Help

question 36

Multiple Choice

Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?

• A) The anger has a contextual stimulus.
• B) The feeling of being angry is prolonged.
• C) The cause of her behavior is unclear.
• D) The response is void of action.
• E) The response is cognitive in nature.

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Definitions:

Nonserious Interference

Minimal or insignificant disruption that does not constitute a legal nuisance or cause substantial harm to another's property rights.

Conversion

Conversion, in legal terms, refers to an act of wrongfully taking, using, or retaining possession of personal property belonging to another without permission.

Real Property

Land and anything permanently attached to it, such as buildings and other structures.

Personal Property

Movable property that is not classified as real estate, including tangible items like cars and furniture, and intangible items such as stocks and bonds.