Sally Works as a Customer Care Executive at a Telecom

question 32

Multiple Choice

Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?

• A) emotional dissonance
• B) positivity offset
• C) positive affect
• D) emotional selection
• E) illusory correlation

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Definitions:

pH Testing

A procedure to measure the acidity or alkalinity level of a solution, where 7 is neutral, numbers below 7 are acidic, and above 7 are alkaline.

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A method of feeding that bypasses the gastrointestinal tract, providing nutrition directly into the bloodstream for those unable to eat or absorb food normally.

Central Venous Catheter

A medical device inserted into a large vein, typically in the neck, chest, or groin, used to administer medications, fluids, or obtain blood tests.

Injection Port

A medical device implanted under the skin that allows for easy and repeated access to the vascular system for the delivery of medications.