Which of the Following Is an Example of Surface Acting

question 52

Multiple Choice

Which of the following is an example of surface acting?

• A) a colleague making an effort to get along with a difficult team mate
• B) an employee expressing her true admiration for her colleague
• C) an employee striving to like her job even though it feels uninteresting
• D) an employee masking her emotions of distrust toward the management
• E) an employee retorting back at an annoying customer

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Definitions:

Scientific Evidence

Information obtained through systematic observation or experimentation that serves as a basis for conclusions or decisions within the scientific method.

Individual Expertise

The specific knowledge or skill set that an individual possesses, often as a result of education, training, and experience in a particular field.

Albert Bandura

A prominent psychologist known for his social learning theory, emphasizing the role of observational learning, imitation, and modeling in behavior.

Donald Meichenbaum

A psychologist renowned for his contributions to cognitive-behavior therapy, specifically in the development of cognitive behavioural modification techniques.