The Exit-Voice-Loyalty-Neglect Framework Expands Employee Response to Include Voice and Loyalty

question 82

Multiple Choice

The exit-voice-loyalty-neglect framework expands employee response to include voice and loyalty constructive behaviors that allow individuals to ________.

• A) reject unionization and focus on team building activities
• B) decrease emotional contagion
• C) tolerate unpleasant situations or revive satisfactory working conditions
• D) revolt against the management
• E) identify psychologically with their jobs

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Definitions:

Behaviourally Anchored Rating Scales

A performance evaluation method that rates employees based on their behaviors related to specific job tasks using scales anchored with behavioral examples.

Frequency Rating

A measurement of how often something occurs within a specified period.

Graphic Rating Scale

A method for assessing performance that involves marking an individual's level of achievement along a linear scale.

360-degree Feedback

A performance appraisal method where employees receive confidential, anonymous feedback from the people who work around them, including peers, managers, and direct reports.