The Most Important Thing a Manager Can Do to Raise

question 47

Multiple Choice

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

• A) employee pay
• B) employee productivity
• C) intrinsic parts of the job
• D) benefits
• E) work hours

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Definitions:

Representativeness Heuristic

Estimating the likelihood of events in terms of how well they seem to represent, or match, particular prototypes; may lead us to ignore other relevant information.

Availability Heuristic

Estimating the likelihood of events based on their availability in memory; if instances come readily to mind (perhaps because of their vividness), we presume such events are common.

Insight

A sudden realization of a problem’s solution; contrasts with strategy-based solutions.

Engineering Problem

A challenge or issue within the field of engineering that requires a solution, often involving mathematical, scientific, and practical knowledge.