The Terms Injury and Trauma Underscore the Fact That Most

question 50

Multiple Choice

The terms injury and trauma underscore the fact that most injuries are:

• A) random events.
• B) unavoidable events.
• C) predictable and unavoidable.
• D) predictable and preventable.

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Definitions:

Assumptive Close

A sales technique where the salesperson assumes that the customer has already decided to purchase and moves directly to the closing of the sale.

Urgency Close

A sales technique that creates a sense of immediacy among potential buyers with the aim of quickly closing a deal.

Consultative Close

A sales technique that involves recommending a solution or product based on the understanding of the customer's needs attained through consultation.

Personal Selling Process

A series of steps salespeople follow to engage potential buyers, understand their needs, and close sales, including prospecting, approaching, presenting, handling objections, and closing.