Type a Behavior May Be Most Likely When People Work

question 50

Multiple Choice

Type A behavior may be most likely when people work at jobs that:

• A) are slow-paced and boring.
• B) are complex and include mental demands that require skill and training.
• C) involve a great deal of repetitive action.
• D) may do any of these;it is impossible to predict.

---

Definitions:

Opinion Leaders

Influential individuals within a community or industry whose opinions, attitudes, or beliefs can shape the behavior or perceptions of others.

Credence Properties

Qualities of a product or service that are difficult to observe even after purchase and consumption, often requiring expert advice.

Specialized Professionals

Individuals with expertise in a particular area or field, often requiring specific education or training.

Service Quality

A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.