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A box is moved 20 m across a smooth floor by a force making a downward angle with the floor, so that there is effectively a 10 N force acting parallel to the floor in the direction of motion and a 5 N force acting perpendicular to the floor. The work done is
Customer Complaints
Feedback or grievances expressed by customers about a product or service.
Process Proportion
A measure of the proportion of times a particular process or event occurs over the total instances considered.
Service Department
A division within a company or an organization that is responsible for providing various support and services to either internal or external customers.
Upper Control Limit
In statistical quality control, the highest value on a control chart that signals when a process is still in control without indicating concern.
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